567tv Casino & Sportsbook FAQ
Users ask us about account setup, payment methods, game rules, bonus terms, and account security. This page answers the most common questions so you can get started on 567tv without confusion. Whether you are new to online gaming or switching from another platform, you will find practical guidance here.
This FAQ covers registration, deposits and withdrawals, football and esports betting, live-dealer tables, slot games, bonus offers, and account management. If your question is not answered here, or if you need help with a specific transaction, contact our support team via in-app chat or email. For detailed legal terms, read our Terms & Conditions and Privacy policy.
We built this FAQ to be straightforward and jargon-free. Each answer explains what you need to know without unnecessary detail. We mention payment methods by name (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game categories (live casino, sportsbook, slots, esports), and common scenarios (account recovery, bonus eligibility, withdrawal timing).
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and transaction troubleshooting
- Games and bettingfootball and tournament markets, live-dealer tables, slot games, and esports betting
- Bonuses and account managementbonus terms, account preferences, and support contact options
We require two documents for KYC verification: a photo ID and proof of address. Your photo ID can be a passport, national ID card, or driver's license. The document must be valid (not expired) and show your full name, date of birth, and photo clearly. Proof of address can be a utility bill, bank statement, or government letter dated within the last three months. The document must show your name and current address. Upload both documents via the 567tv app or website. Our team reviews them and notifies you of approval or rejection within a few hours on weekdays. If a document is rejected, we explain why and ask you to resubmit. Once approved, your account is fully verified and you can deposit and withdraw without limits.
You can adjust account preferences in the Settings section of your 567tv account. Here you can change your password, update your email or mobile number, set your preferred language (English or Indonesian), and manage notification preferences (push notifications, email alerts, SMS). You can also view your account history, including deposits, withdrawals, and bets. If you want to pause activity temporarily, contact our support team via in-app chat or email. We can temporarily restrict your account so you cannot place new bets or make deposits. This restriction can be lifted at any time by contacting support again. If you want to close your account permanently, we can do that as well—your remaining balance will be withdrawn to your registered payment method.
You can reach our support team by email at [email protected]. Include your username, the date and time of your issue, and a clear description of what happened. Our team responds in English and Indonesian. Response times vary depending on volume, but we aim to reply within a few hours during business hours. For urgent issues (account lockout, payment problems, security concerns), use the in-app chat feature—it often reaches us faster. You can also contact us via the contact form on our website. Save your support ticket number so you can reference it in follow-up messages. If you need immediate help, in-app chat is your best option.
Payments and transactions
If a deposit or withdrawal does not complete, the first step is to check your 567tv account history. Go to Transactions and look for the failed payment. If the status shows "Pending," wait a few minutes—some payments take time to process. If it shows "Failed," the payment was rejected by your bank or payment provider. Common reasons include insufficient funds, incorrect payment details, or a security block from your bank. If your deposit failed, try again with the same or a different payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). If your withdrawal failed, check that your bank details are correct and try again. If the problem persists, contact our support team with your transaction ID. We can investigate and help resolve the issue.
567tv does not charge fees on deposits or withdrawals. However, your bank or payment provider may charge a fee depending on your payment method and account type. For example, some banks charge a small fee for transfers to third-party accounts, or some e-wallets (mobile banking, local payment, online payment, e-wallet) may charge a fee if your account is not verified. Check with your bank or payment provider before depositing to understand any fees they may apply. The amount you see in your 567tv account is the net amount after any bank or provider fees. When you withdraw, the amount goes directly to your registered payment method—567tv does not take a cut. If you have questions about fees, contact your bank or payment provider, or reach out to our support team.
Games and betting
We cover major football leagues and tournaments including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. You can bet on match outcomes, goal totals, player performance, and live in-play markets during matches. We also list esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Beyond football and esports, we offer markets on badminton, MotoGP, and other sports. Our sportsbook updates odds in real time so you can see current lines before placing a bet. Live betting is available during matches—odds change as the game progresses. If a specific match or tournament is not listed, contact our support team and we can look into adding it.
Bonus offers on 567tv vary by promotion and timing. A typical welcome bonus for new users might include a match on your first deposit (for example, a our matching offer up to a certain amount) plus free spins or free bets on selected games. Bonus terms always include a playthrough requirement—you must bet the bonus amount a certain number of times before you can withdraw it. For example, a bonus with a 5x playthrough means you must place bets totaling five times the bonus amount. Bonuses are usually restricted to specific games (slots, live casino, or sportsbook). Some bonuses expire after a set period (e.g., 30 days) if not used. Always read the full terms before claiming a bonus. If you have questions about a specific offer, contact our support team. Bonus terms apply—check the promotion details on your account.
Security and account care
We protect your account and data using industry-standard encryption (SSL) so all communication between your device and our servers is secure. Your password is never stored in plain text—it is hashed and verified only on our secure servers. We do not share your personal information with third parties except where required by law. Your payment details (bank account, e-wallet credentials) are handled by our payment processors and are not stored on our servers. We use multi-factor authentication (email and SMS verification) to protect your account from unauthorized access. If you suspect your account has been compromised, change your password immediately and contact our support team. We can review your account activity and help secure it. Always use a strong, unique password and never share it with anyone. If you lose your phone or device, log into 567tv from another device and change your password to lock out unauthorized access.